Privacy Policy

Privacy Policy

Effective Date: 13th January 2025

Bravomonster Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and purchase our remote control toy cars. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Bravomonster Limited
Registered Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom 
Company Number: 16024265
We act as the data controller for the personal data you provide to us.

2. What Data We Collect
We may collect and process the following types of personal data:
•    Identity Data: Name, title.
•    Contact Data: Email address, phone number, billing and delivery addresses.
•    Transaction Data: Details of purchases and payments made.
•    Technical Data: IP address, browser type, and operating system.
•    Usage Data: Information about how you use our website, such as pages viewed.
•    Marketing Data: Preferences for receiving marketing communications.

3. How We Collect Your Data
We collect personal data through:
•    Information you provide directly when placing an order or creating an account.
•    Automated technologies such as cookies when you interact with our website.
•    Third-party sources, such as payment processors or delivery partners.

4. How We Use Your Data
We use your personal data for the following purposes:
•    To Process Orders: Fulfil your orders, process payments, and arrange delivery.
•    Customer Service: Respond to queries or complaints.
•    Marketing: Send promotional emails or newsletters if you have opted in.
•    Website Improvement: Analyse usage data to enhance your browsing experience.
•    Legal Obligations: Comply with applicable laws and regulations.

5. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
•    Contractual Necessity: To fulfil a contract with you (e.g., process your order).
•    Legitimate Interests: To improve our services and protect our business.
•    Consent: For marketing communications when you have explicitly agreed.
•    Legal Compliance: To meet legal obligations, such as tax reporting.

6. Data Sharing
We may share your data with:
•    Service Providers: Such as payment processors, delivery companies, and IT support.
•    Legal Authorities: If required by law or to protect our legal rights.
•    Marketing Partners: Only with your consent.
•    We do not sell or rent your personal data to third parties.

7. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected or to comply with legal obligations. For example:
•    Order and transaction data: Retained for six years for tax and accounting purposes.
•    Marketing data: Retained until you opt out.

8. Your Rights
Under the UK GDPR, you have the following rights:
•    Access: Request a copy of the data we hold about you.
•    Correction: Request corrections to inaccurate or incomplete data.
•    Erasure: Request deletion of your data where applicable.
•    Restriction: Request limitation of data processing under certain conditions.
•    Portability: Request transfer of your data to another organization.
•    Objection: Object to data processing for direct marketing or legitimate interests.
•    Withdraw Consent: For marketing communications, you can withdraw consent at any time.
To exercise these rights, contact us at info@bravomonster.co.uk.

9. Cookies
Our website uses cookies to enhance user experience and collect usage data. For detailed information, see our Cookie Policy.

10. Data Security
We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the security of your data.

11. International Transfers
If your data is transferred outside the UK, we ensure it is protected under equivalent legal safeguards, such as Standard Contractual Clauses (SCCs).

12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant changes will be notified via email if applicable.

13. Complaints
If you have concerns about how we process your data, please contact us at info@bravomonster.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113

14. Contact Us
For any questions about this Privacy Policy, please contact us:
Email: info@bravomonster.co.uk 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.